Motivational Interviewing improved outcomes in senior housing Industry.
IFIOC has trained several senior housing companies and they have reported back improved outcomes in their communities.
Outcomes reported by Individuals within the companies
- Increased occupancy company wide
- Increased employee satisfaction
- Increased customer engagement and satisfaction
- Increased resident satisfaction
Some individuals reported training to be life changing to the culture of their community, allowing for customers to engage with team members, and creating a closer knit management team.